Overview
At Trendsetter Hair Clinic, we take pride in the quality and craftsmanship of our products. Due to the nature of our offerings, we do not offer a return or exchange service. All sales are final.
Refund Policy
- All Sales Are Final: Once a purchase is made, we cannot offer a refund, exchange, or return.
- No Returns: We do not accept returns on any products. Please choose carefully before making your purchase.
- Exceptions: The only exception to this policy is in the case of defective or damaged products upon delivery. In such cases, please refer to the ‘Defective or Damaged Products’ section below.
Defective or Damaged Products
- Reporting Issues: If you receive a product that is defective or damaged, you must contact us within 24 Hours of receiving the item, with photographic evidence of the defect or damage.
- Assessment: We will assess your claim on a case-by-case basis. If we determine that the product was defective or damaged before receipt, you may be eligible for a refund or replacement, at our discretion.
- Refund/Replacement: If a refund or replacement is approved, it will be processed within 2-5 Business Days.
Non-Refundable Items
- Final Sale Items: Any items marked as ‘Final Sale’ are not eligible for refund, exchange, or return.
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
Contact Information
For any queries or concerns regarding our Refund and Returns Policy, please contact us at [email protected].
Policy Changes
Trendsetter Hair Clinic reserves the right to amend this policy at any time. Notification of any changes will be published on our website.
Acknowledgement
By making a purchase from Trendsetter Hair Clinic, you acknowledge that you have read, understood, and agreed to our Refund and Returns Policy.